- Duración: 17 de Septiembre-1 de Octubre, Tokyo Kenshu Center
- Preparación/recepción de documentos: del 15 de mayo al 27 de junio
- Envío a Japón: 4 de julio
Managers Senior que sean responsables de la administración y desarrollo de la calidad así como su mejora en toda la organización. También serán aceptados aquellos mandos medios que estan en posiciones clave para promover TQM o que en un futuro se espera que se desarrolle dicha función.
El objetivo del programa es capacitar a los participantes para promover TQM (Total Quality Management), el cual busca mejorar la satisfacción del cliente a través de la mejora de calidad en productos y servicios, por medio del dominio del concepto, metodología, y métodos de promoción de TQM.
Dr. Noriaki Kano
Professor Emeritus, Tokyo University of Science
Board Member, Komatsu Co., Ltd.
Honorary Chairperson, Asian Network for Quality (ANQ)
Chairperson, Deming Prize for Individuals Selection Committee
Academician, International Academy for Quality (IAQ)
Fellow member, the American Society for Quality (ASQ)
Foreign Adviser, China Association for Quality (CAQ)
Board Member, Union of Japanese Scientists and Engineers (JUSE)
Committee Member, Deming Application Prize (1978-2010), Chairperson (2004-2007)
President, Japanese Society for Quality Control (JSQC) (2000-2002), honorary member (2010- )
Auditor, Sekisui Chemical Co., Ltd. (2003-2009)
Chair Professor, Chung Yuan Christian University (Taiwan) (2006-2012)
Board Member, The Overseas Human Resources and Industry Development Association (HIDA) (2007-2012)
Dr. Kano is one of the most prominent figures in the TQM field in Japan. His numerous research results, such as “The House of TQM” and “Attractive Quality and Must-Be Quality (Kano Model)”, and “The Task Achieving QC Story” have brought him an international reputation. He has published more than 300 research papers and books. He is renowned throughout the world as the founder of the “Kano Model.” He was awarded the 1997 Deming Prize for Individuals by the Deming Prize Committee (JUSE), the 1997 Deming Lecturer by the American Statistical Association (ASA), the 2002 E. Jack Lancaster Medal and the 2006 E. L. Grant Medal by the American Society for Quality (ASQ), and the 2009 Distinguished Service Medal, the highest distinction for service from ASQ for the lifetime contribution to the quality movement. In 2009, the Kano Quality Award was established by the Technology Promotion Association in Thailand for excellent and successful companies in management based on TQM. In 2010, Ishikawa-Kano Award named after Dr. Kano has been established by the Asian Network for Quality (ANQ) for individuals who have made great contribution to the development of quality in Asia.
Dr. Yukihiro Ando
Lead Examiner, the Deming Prize Committee
Board member of the Japanese Society of Quality Control (JSQC)
Honorary Advisor, Saitama Region QC Circle
Visiting Professor, the Okuma School of Public Management, Waseda University (2004-2005)
Directores del Programa
Mr. Yukihiro Ando has been offering his expertise as a TQM consultant for many years to a large number of companies in both manufacturing and service sectors both at home and abroad, of which 25 companies have been awarded the Deming Application Prizes. He is a lecturer for quality management seminars held by organizations such as the Union of Japanese Scientists and Engineers, and has established a reputation as a lecturer who gives practical, enjoyable lectures. He has published many books on TQM. He was awarded the 1987 and 1997 Nikkei QC Literature Prizes, and the 2010 Distinguished Service Award for Promoting Quality Control from the Japan Society for Quality Control. His book published in 2010 “Daily Management – The TQM way” was awarded 2011 Masing Medal from International Academy for Quality.